Exchange and Return policy

At Elanora, we want you to feel confident with every purchase. While we do not provide refunds, we do offer an exchange and return policy under the following conditions:

1. Eligibility for Returns & Exchanges

• Items can be returned or exchanged within 14 days of delivery.

• Products must be unused, and in their original condition.

• Opened or used skincare, haircare, or dietary products cannot be returned due to hygiene and safety reasons.

2. Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of receiving your order.

• Our team will review the case and arrange for a replacement or exchange at no additional cost.

3. Process

• To initiate a return or exchange, contact us at hello@elanora.co.uk with your order number, product details, and reason for return/exchange.

• Once we approve your request, we will guide you through the return process.

4. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or damaged product).

5. Sale Items

• Sale items marked as non-returnable and are not eligible for exchange.

✨ This keeps your no refund policy clear while reassuring customers that you do support returns/exchanges for valid cases.